Building IBM Case Management Solutions
Case Management is not easy to describe – not these days in terms of its flexible abilities, that when implemented effectively can address a myriad of complex scenarios using rules, workflow, collaboration tools, ECM & much more.
This new Red Book uses standard scenarios to help visualize how this technology can be used to address various issues like:
- Customer challenges or complaints
- Fraud occurance
- Leaky pipe in the field
- Security violation
- System outage
The possibilities are endless. The major difference between this and traditional ECM or BPM is that it doesn’t require predictable repeatable processes – its flexibility & it uses many tools to work on the task. Learn more in this details report here.