Building IBM Case Management Solutions

 

Case Management is not easy to describe – not these days in terms of its flexible abilities, that when implemented effectively can address a myriad of complex scenarios using rules, workflow, collaboration tools, ECM & much more.

 

This new Red Book uses standard scenarios to help visualize how this technology can be used to address various issues like:

 

  • Customer challenges or complaints
  • Fraud occurance
  • Leaky pipe in the field
  • Security violation
  • System outage

 

The possibilities are endless. The major difference between this and traditional ECM or BPM is that it doesn’t require predictable repeatable processes – its flexibility & it uses many tools to work on the task. Learn more in this details report here.

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