IBM & RKO Event

Customer vs. Worker Centric Systems


Rethinking process management to support the way people actually do work

How do you provide the best service to your clients and constituents if your knowledge workers don’t have the tools to provide it?


  • Does your team have tools that give them the flexibility they need to make expert decisions, driving new tasks at their discretion?
  • Are they able to improve business outcomes with insights, discovery and content engagement?
  • Can they employ unique solutions to quickly adapt to rapidly changing business processes?
  • How do you bring IT and the LOB together to deliver successful business outcomes?

We aren’t looking to replace your systems of record, but to enhance their capabilities so that your knowledge workers can get the information they need when and how they need it. It’s not just what’s in the CRM, ERP or other LOB application, but the client’s history, similar client outcomes, related documentation, collaborative discussions, images, emails, quotes, agreements, calendars. It is any content that can help your team best service the client – presented in a unified context.
Old process automation approaches are no longer adequate. Join us to learn the latest technologies that will create:

  • Greater worker efficiency and productivity
  • Better constituent service levels & reduced processing times
  • Enhanced executive dashboards & reporting

If you’ve been looking for a way to increase efficiency and want to empower your team as they struggle with increasing workloads, join us to learn more.

Date: Sept 14, 2015
Time: 9:30-11:00am
The Fairmont Empress
721 Government Street
Victoria, BC













Date: Sept 16, 2015

Time: 9:30-11:00am

The Westin Edmonton
10135-100 Street
Edmonton, Alberta













Date: Sept 17, 2015

Time: 9:30-11:00am


Delta Regina

1919 Saskatchewan Drive

Regina, SK


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