RKO Promoted to Premier Status by IBM
IBM awards Premier status to Business Partners that have demonstrated superior skills and market success. The partner must have actively collaborated with IBM to deliver significant client value through innovative solutions – which is exactly what RKO has been successfully doing.
RKO was able to meet the premier status qualifications through certifications and verified solutions, by driving IBM revenue, with positive client references and by ensuring customer satisfaction. Details regarding these qualifications are outlined below.
What does this mean for clients? It provides additional confidence in our skill set, our ability to successfully deliver ECM solutions as outlined in a project proposal and ensure clients needs are met or exceeded. At RKO, we strive for Elated End Users so we are always looking for additional ways to help customers benefit from their technology.
Qualifications for IBM Premier Business Partner Status
IBM weighs both the depth of technical knowledge, the level of certification achieved and the number of people in the organization with these qualifications when awarding partner levels. IBM continually updates the technical list of capabilities accepted – dropping old skills and adding new skills to the criteria set.
RKO’s team is continually learning new software and upgrading their skills based on IBM’s latest releases, acquisitions and new products. We love to learn and it shows!
The amount of revenue generated for IBM is factored into this certification.
Happy clients means great referrals and a lot of repeat business – the revenue comes naturally.
Customer satisfaction surveys are performed by IBM approved third party vendors. The survey is active for one year and must be current to attribute towards Premium level membership.
RKO is dedicated to ensuring elated end users at the end of each implementation – so customer satisfaction is a top priority. We survey clients and stakeholders to learn what we did right and how we can improve, then evaluate how suggestions might be implemented. As we are continually improving – we create a high level of customer satisfaction.
Client references must document the installation of solutions by end users using one or more currently marketed IBM technologies.
RKO has been working with Canadian companies for over 10 years and has many references to draw from. We receive a lot of repeat business from large organizations wanting an ECM solution for other departments or business areas, as well as referrals from these same companies to their colleagues at other companies. See some of the leading Canadian companies we’ve worked with here.
If you are interested in learning more about RKO’s Content Management solutions, contact us.