Services

Overview

RKO Business Solutions Inc. is an award winning company and the leading service provider in western Canada focused on Enterprise Content Management (ECM) and Records Management (RM) solutions, strategy development, and sustainment. With unparalleled depth of expertise in enterprise content management and records management, our vision is to deliver solutions that result in elated end-users and create true value for our clients.

 

Solutions

Based on RKO’s unique Content and Records Management legacy, we maximize value from your ECM solutions through innovative approaches and technologies. Our #1 guiding principle is to generate elated end users from our implementations.

...See how RKO generates value!

Strategy

You have content and information everywhere, your users can’t find anything and you keep everything forever! These are common complaints from CIOs. RKO can help from an ECM Rapid Assessment to implementing our ECM MasterPlanning Framework.

...Get started with a Rapid Assessment!

Sustainment

Now that you are organized, streamlined and have elated ECM users, let us help you keep them that way! RKO’s Sustainment Team provides various levels of Support, Upgrades, Training and Remote Administration that minimize your long-term risk and costs.

...Upgrades, admin, support and more!

 

The Team

RKO is comprised of industry leading technical and business consultants delivering solutions and strategies using common sense methods that generate fast, interactive results. Leveraging products from the world’s best ECM providers, RKO provides your organization with a complete suite of specialized business solutions to capture, catalogue, process, share, manage and preserve documents and records.
 

Our Strengths

RKO prides itself on our many strengths that set us apart including:

People

RKO teams and culture make the difference.
Clients commend us on our:

  1. Trustworthiness
  2. Passion for success
  3. Service quality
  4. Hard work

Experience

Over 150,000 hours of ECM experience in:

  1. Strategy
  2. Records Management
  3. Architecture
  4. Implementation
  5. Installation
  6. Development
  7. Training
  8. Support

Partners

Represent & certified on select ECM partner technologies including:

  1. Microsoft SharePoint
  2. IBM FileNet
  3. KnowledgeLake
  4. Collabware
  5. Concept Searching
  6. MacroView
  7. Nintex

ECM MasterPlanning

With combined experience & knowledge, RKO MasterPlanning provides:

  1. Methodology
  2. Templates
  3. Guides
  4. Best Practices
  5. Reusable Materials
  6. Information Architecture


Our Guiding Principles

Every project undertaken at RKO keeps our key guiding principles in mind:

  1. Generate Elated ECM End-Users: We achieve this by driving personal value for the users and answering the question, “what’s in it for me?”
  2. Generate Elated ECM Customers: Elated users help drive elated customers, but in addition, we pay close attention to your overall enterprise needs, ensuring the companies best interests are met and balanced with deliverables that are on time and within budget.

At RKO, our goal is to find ways to make content management better and less burdensome for your users. Based on proven assessment processes and our experience, we will find more efficient and systematic ways of capturing, approving, publishing and disposing of your documents.
Our teams will help you find pragmatic and cost justified opportunities for process streamlining and business enhancements across your organization, leveraging your ECM platform, whether it is in the cloud, or on premise.
 

Have a question? Call us today! 1-778-383-1850